Government in a Digital Age

Posted on Friday, March 23, 2018

Olivia Neal - Executive Director for Digital Change, Chief Information Officer Branch, Treasury Board of Canada Secretariat

Tuesday, March 27, 01:00PM-02:00PM, Perez 302

Government in a Digital Age

Abstract: Governments around the world are coming to terms with what it means to work in an age when the expectations of citizens are constantly rising, and where new technologies offer opportunities to deliver services, and run the functions of government in completely different ways. This session will look at how have countries around the world approached this, what has succeeded and what has failed, and where is Canada in all of this? 

Bio: Olivia recently joined the Government of Canada from the UK, where she played a leading role at the award winning Government Digital Service for the past three years. 

Olivia introduced and embedded the Digital Service Standard in the work of digital delivery teams across UK government. She has overseen the assurance of hundreds of the largest public facing digital services against the Digital Service Standard, helping teams across government meet user needs, and transform the way they work. 

Her team worked with government departments to save over £300m annually, through assuring that digital and technology spend meets the Technology Code of Practice. She’s worked with countries from around the world to build understanding of delivering high quality digital services and developing digital culture, and has been integral in the development of Digital Service Standards for Australia, UK Local Government, and Scotland.

You can follow Olivia on twitter @livneal

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